Do you recall the last time someone serving' you rushed up to you, grinned brightly, and said, "What can I do for you now that you've arrived at our place of business? Today?" And then paid close attention to what you had to say? It isn't something that happens on a regular basis. As I was writing this, I couldn't recall the previous time I had experienced it. I'm quite sure I did, but it's been so long that I'm not sure.
Allow me to tell you about an event that occurred this week...
I am a member of a well-known trade exchange that has shown to be quite beneficial to my business. I wanted to buy a suitcase from a store that often accepts trade money. The store will, however, prohibit the usage of trade dollars from time to time if they have reached their monthly limit. This wasn't going to be my fortunate day, I quickly realized.
When I stepped in, the assistant behind the counter (who was still there) didn't smile. With a scowl on her face, she scarcely acknowledged me. I'd gotten in the way of her reading. (There was no one in the store since she was so busy.) I then asked her gently (yeah, I can be courteous at times) whether they accepted trade dollars because I needed to buy a suitcase. She turned around to face the owner, who was conducting some bookkeeping behind her, and repeated my question. "No," said the owner, who remained sat and didn't look up. You can visit at www.exchangebuz.com for more information.
"We are not accepting trade dollars at this time," the assistant explained, "but we have good cash bargains."
She stayed seated the entire time. I didn't respond and walked out the front door, my money still in my bag.
If I were to spend my hard-earned money anyplace, it would not be with them, no matter how fantastic their "cash" bargains were!
The Copy Centre that is "Colorblind to Service"
I had spent thousands of dollars with a printing company over the course of a number of years. When they were swamped, one of the workers would tell me, "Mary is too busy to speak with you right now." I was told, "I'll have to ask her to call you back when she has more time." As a result, I decided to leave them. The 'Can't Do That' Café is a place where you can say "I can't do that."
We went to a neighborhood café that we hadn't visited in a while, and the server told me, "No, we can't do that." I was looking for a certain lunch that wasn't on the menu. "Yes, you can," I told the obnoxious young server. That frightened him, and I needed the order to arrive in 5 minutes.