On the other end of the line was a headhunter. He was looking for someone to work as an assistant to the CEO/Owner of a small but very successful business. Essentially, the desired someone to be available to him 24 hours a day, seven days a week. That didn't appear to be a big deal. The next question was, "Do you mind if someone screams at you?" "Yes, that's not acceptable," I replied once I got past the sirens in my head and visions of Dilbert comic strips. "Well, he probably wouldn't call you names, but he's a pretty hard-driving guy, and he raises his voice a lot," the headhunter continued.
Yes, this is a true story, and it happened to be my first conversation of the day today. It's kept me amazed and amused all day. I thought the days of yelling bosses were long gone, along with intimidation-based management. I guess I was mistaken! I'm curious if this guy is aware of all the research on emotional intelligence and employee retention. Perhaps he doesn't read. You can visit at www.exchangebuz.com for more information.
Message To The Angry Boss...
Your employees most likely have one foot out the door. They most likely spend a portion of their working day reviewing emails and Monster.com job postings.
Significant amounts of information are being withheld from you. Why? Nobody wants to be "the one" who tells you. You can be harmed by what you don't know.
When you go on a screaming spree, your employees spend time telling each other, talking about you, and possibly even looking for ways to irritate you. After all, you've turned into entertainment.
If your employees have become accustomed to tolerating, if not dismissing, your yelling, they have most likely learned not to take it personally. After all, your hissy fits are all about YOU, your massive ego, your insecurities, and your lack of desire to form win-win, mutually beneficial relationships.
If your business is thriving regardless of how you treat your employees, consider how successful you could be if your employees looked forward to coming to work every day.
Finally, "How much is your screaming costing you?" I'm speaking in terms of dollars and cents. Consider unproductive employees, how your employees treat one another and customers, employee turnover, health benefits, and possibly some employee sabotage.
The Bottom Line Is This...
Even the military is undergoing a vast initiative to become more emotionally intelligent. As a result, the drill sergeants of tomorrow will be very different from the drill sergeants of yesterday.
What could be different for you and your business if you stopped screaming and started treating people with respect and dignity?
It's simply a choice, you know.